maju24 Privacy Policy

1. About This Policy

This Privacy Policy applies to all personal data processed by maju24 in connection with the operation of the maju24 platform at maju24.win, including all associated services such as sports betting, live casino, slots, 4D lottery, customer support, and promotional communications.

maju24 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles and international gaming authority requirements. This Policy should be read in conjunction with the maju24 Terms & Conditions.

By using the maju24 platform — including simply browsing the website without registering — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should discontinue use of the platform.

2. Personal Data We Collect

maju24 collects personal data through various channels including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes under applicable regulatory requirements.

3. How We Use Your Personal Data

maju24 uses collected personal data for the following purposes:

• Account Administration: Creating and maintaining your maju24 account, verifying your identity, and enabling you to access platform services.
• Service Delivery: Processing bets, settling winnings, managing deposits and withdrawals, and providing the full range of maju24 gaming products.
• Regulatory Compliance: Fulfilling our obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and international gaming authority standards. This includes mandatory age verification to enforce the 21+ requirement.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, account takeovers, collusion, and other prohibited conduct as defined in the maju24 Terms & Conditions.
• Responsible Gaming: Monitoring usage patterns to identify potential problem gambling indicators and administering responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: Responding to queries, resolving disputes, and managing account-related communications.
• Marketing & Promotions: Sending promotional communications about maju24 offers, bonuses, and new products to Members who have not opted out of such communications. You may unsubscribe at any time via your account settings.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience across all maju24 services.

4. Legal Basis for Processing

maju24 processes personal data on the following legal bases:

• Contract Performance: Processing necessary to perform our contractual obligations to you as a registered maju24 Member, including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable regulatory obligations including AML/KYC requirements, age verification mandates, and gaming authority reporting requirements.
• Legitimate Interests: Processing carried out for maju24's legitimate business interests including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where consent is required — for example, for certain marketing communications — maju24 will obtain your explicit consent and provide a straightforward mechanism to withdraw it at any time.

5. Data Sharing & Disclosure

maju24 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We may share your personal data with the following categories of recipients in the course of providing our services:

• Payment Processors: Malaysian payment service providers including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect transactions, to the extent necessary to process your financial transactions.
• Game Providers: Licensed game studios and platform providers whose products are hosted on maju24, where necessary to deliver gameplay, manage winnings, and resolve technical disputes.
• Identity Verification Services: Authorised third-party KYC and age verification providers engaged by maju24 to fulfil regulatory compliance obligations.
• Regulatory Authorities: Government bodies, gaming regulators, and law enforcement agencies where disclosure is required by law, court order, or legitimate regulatory inquiry.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by maju24 under strict confidentiality obligations.
• IT Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data solely on behalf of and under the instructions of maju24.

All third parties with whom maju24 shares personal data are required to maintain appropriate technical and organisational security measures consistent with those applied by maju24.

6. Cookies & Tracking Technologies

maju24 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse platform usage. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for the operation of the maju24 platform, including maintaining your login session and securing your account. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings, preferred game categories, and display options.
• Analytical Cookies: Used to collect aggregated information about how Members use the maju24 platform, enabling us to improve performance and user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against bot attacks, and enforce rate limiting on login attempts.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the maju24 platform.

7. Data Retention

maju24 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including regulatory, legal, and accounting requirements. As a general principle:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements applicable to the gaming industry.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with standard accounting and audit obligations.
• Support communications and dispute records are retained for three (3) years from the date of resolution.
• Technical logs and session data are retained for up to twelve (12) months, after which they are anonymised or deleted.
• Responsible gaming data, including self-exclusion records, is retained for the duration of any exclusion period plus five (5) years thereafter.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Data Security

maju24 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the maju24 platform;
• Encryption at rest for sensitive data including financial information and identity documents;
• Role-based access controls ensuring that maju24 staff access only the personal data necessary for their specific function;
• Regular independent security audits and penetration testing of the maju24 platform and infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Automated anomaly detection systems that flag unusual account or transaction activity for review.

Notwithstanding the above measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, maju24 will notify affected Members and relevant authorities in accordance with applicable data breach notification requirements.

9. Your Rights as a Data Subject

Subject to applicable data protection law, you have the following rights in relation to the personal data held about you by maju24:

• Right of Access: You may request a copy of the personal data maju24 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to maju24's legal obligations to retain certain data.
• Right to Restriction: You may request that maju24 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to maju24, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact maju24 support via live chat or at [email protected]. We will respond to verified requests within 30 days. Note that exercising certain rights may affect your ability to use some or all maju24 services.

10. Children's Privacy

maju24 strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, that account will be immediately suspended, all data will be deleted, and any funds will be returned to the original payment source.

If you believe that a minor may have registered an account on the maju24 platform, please contact us immediately at [email protected].

11. Third-Party Services & Links

The maju24 platform may contain references to game providers and payment service partners whose own privacy practices govern the data they independently collect. maju24 is not responsible for the privacy practices of third-party services and encourages Members to review the privacy policies of any third-party service they interact with in connection with their maju24 account.

maju24 does not embed or link to external social media platforms, advertising networks, or data brokers in a manner that would result in your personal data being shared with such parties without your knowledge.

12. Changes to This Privacy Policy

maju24 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered Members via the email address on their account at least 14 days before the revised Policy takes effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the maju24 platform after the effective date of a revised Policy constitutes your acceptance of the changes.

13. Contact & Data Enquiries

For any questions, requests, or concerns regarding this Privacy Policy or the personal data maju24 holds about you, please contact us through the following channels:

• Live Chat: Available 24/7 from your maju24 account dashboard — the fastest method for most data queries.
• Email: [email protected] — for formal data subject requests, include your registered username or account email in the message.

maju24 aims to acknowledge all data-related enquiries within 2 business days and to resolve or respond in full within 30 days of receipt.